Who can I get in touch with, if I have any questions regarding my invoice?

Last updated: 18.06.20
If you have questions regarding the payment or the payment request, please contact Klarna's customer service directly .  

Their customer service can give you information about the payment status or the expected booking date of your credit and explain why you have received a payment request.  

Klarna – buy now, pay later: In cooperation with Klarna we offer you the option to buy now and pay later. Please note that this kind of payment method is only available to customers and that the payment has to be directed to Klarna. If you choose this option you always receive your order first and then have 14 days to pay. You can find the complete Terms and Conditions here .  

Privacy Policy: Klarna reviews and evaluates your provided information and maintains a data exchange with other companies and credit agencies if there is a justified interest and reason. Your personal data will be treated in accordance with the applicable data protection regulations and in accordance with Klarna's statements on data protection regulations for Germany .

Klarna: How do payments with Klarna work?

Klarna: How do I return my order with Klarna?

Did you find this article helpful?

Yes / No

Where is my order?

Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

Still can't find your answer?


Mon - Fri 8:00 AM to 8:00 PM
Sat - Sun 9:00 AM to 7:00 PM