Where can I find my order number?

Last updated: 18.06.20
A few minutes after we receive your order, we'll send you a confirmation email that includes your order number. If you can't find your confirmation email, check your spam folder. If you are using Gmail, check the promotions folder. If you recently made your purchase, be aware that it may take up to five minutes to process your order before you get your confirmation email.

If there's a spelling mistake in the email address you submitted, we will not be able to send you an email. But don't worry, your order will still be processed as normal.

How can I check my order status if I haven't received a confirmation email?
If you purchased your products with PayPal, you don't need to contact us. You can find your order number under 'Purchase details', it is 3 capital letters followed by an 8-digit number.

Use this to track your order. If you chose to pay using Klarna you'll find the order number at the end of the receipt on page 2 (beneath the total) that allows you track your order status. It starts with the capital letters ADE, followed by 8 numbers.

How can I be sure to never miss another confirmation email?
Before completing your order, please make sure that you have entered the correct information. Better still, create an account to securely save your details for future purchases. You'll also be able to track your recent orders under 'Order Tracker' when you log in.

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Where is my order?

Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

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