What is the delivery time & cost?

Last updated: 16.02.21
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For non-members, spend over €50 and delivery is free
Normally our delivery takes between 1-2 working days but due to COVID-19, our delivery times have been extended and take longer than usual. An estimated delivery date will be provided at checkout.
Delivery methodTimeCost
Standard Home delivery with DHL2-3 business days€4,99
Free for members
Pick up your order at a pick-up point near you.2-3 business days€4,99
Free for members
Collect in an adidas Store*2-3 business daysFree
Express delivery**Same day delivery with DHL€14.99
Allow extra time for personalised products.+1-2 business days 

* Delivery time for store pick-ups vary from same day if available in store. It takes up to 3 working days if we need to replenish the article from our warehouse.
** If you live in an area which is eligible for Express shipment, this option will show during checkout. Complete your order before 4:30pm for delivery on the next working day.

Where is my order?
Visit your order details page to track the status of a recent order. If it hasn’t been shipped yet, we are doing everything to send your order asap. If you’ve received your shipping email with a DHL track and trace number, please use the tracking link within the email to get the latest information regarding your delivery.

It could be possible you receive multiple packages for your order and each package has its own tracking email and link.

Pre-orders and Back-in-Stock items:
Please note: For articles that are temporarily out of stock, but could be pre-ordered, different delivery times apply. You can find more info here or check the estimated shipping date in your order overview page.

Not home at the time of the delivery?
You can be in charge of your delivery by using the tracking link from the shipping email from DHL. You could try to redirect your package to your neighbor, a collection point near you or reschedule the delivery date.

What happens when there’s an address mistake or the name on the door is different?
When you’ve made a small address mistake (such as a missing house number), DHL will deliver your package at a pick-up point near you. The same goes for when the name on your package doesn’t match the door nameplate. If this happens to your order, DHL will email you when and where you can pick it up. Don’t forget to bring your ID.

Delivery Rules & Restrictions:
  • adidas.de can only ship to the United Kingdom.
  • Our Carrier Delivery days run from Monday – Saturday
  • Express delivery days run from Monday - Friday
  • We cannot deliver to PO boxes.
  • Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK and Germany.
  • Delivery time varies depending on the type of products purchased, your address and method you choose. During sale and promotion periods delivery might take a little longer than expected.
  • Personalizing a product takes 1-2days, for example by adding a name, number, badge or flag. During the launch of new football jerseys, due to popularity, delivery times could increase to 2-4 days.
  • You will receive a notification in case of cancellation or difficulties with processing your order shortly after the issue is identified.
  • Due to logistical difficulties in making deliveries to certain remote areas (e.g. Jersey Islands & Guernsey), we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).

Public holidays & Warehouse closed
Orders placed on or 1 day before a public holiday may take longer to be delivered. So, please expect additional delivery time if you place your order on one of the following dates: 01.01.21, 06.01.21, 08.03.21, 02.04.21, 05.04.21, 01.05.21, 13.05.21, 24.05.21, 03.06.21, 15.08.21, 03.10.21, 31.10.21, 01.11.21, 17.11.21, 25.12.21, 26.12.21.

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