Email

* I am 16+ years old. Why does this matter?

By law, you must be at least 16 years old to receive updates from adidas. Close

By clicking Sign Up, you have read and agreed to the adidas Privacy Notice

adidas

I'm having issues with one or both of my adidas Runtastic apps – what should I do?

Last updated: 15.06.20

You can find solutions to any issues related to the adidas Runtastic apps (adidas Running by Runtastic and adidas Training by Runtastic) here .

Did you find this article helpful?

Yes / No

Frequently asked questions

Where is my order?

Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

Still can't find your answer?

ASK OUR CUSTOMER SERVICE

Mon - Fri	8:00 AM to 8:00 PM
Sat - Sun	9:00 AM to 7:00 PM

Customer Service

%7B%22ajaxCall%22%3Afalse%2C%22environment%22%3A%22production%22%2C%22production%22%3Atrue%2C%22is_mobile%22%3A%22%22%2C%22date%22%3A%22280221%22%2C%22localeCountry%22%3A%22de%22%2C%22session_id%22%3A%22mcnyLfZKIw7xcik3PwcrkyvVTbUcq5sthyk%3D%22%2C%22innerCall%22%3Afalse%2C%22page_type%22%3A%22help%22%2C%22page_name%22%3A%22I'm%20having%20issues%20with%20one%20or%20both%20of%20my%20adidas%20Runtastic%20apps%20%E2%80%93%20what%20should%20I%20do%3F%22%2C%22analytics%22%3A%7B%22tags%22%3A%5B%7B%22event%22%3A%22ready%22%2C%22type%22%3A%22pageview%22%2C%22scheme%22%3A%22help%22%2C%22attributes%22%3A%7B%22page_name%22%3Anull%2C%22page_type%22%3A%22HELP%22%2C%22cart_id%22%3Anull%2C%22dw_version%22%3A%22%24dw_version%22%2C%22geo_country%22%3A%22%24cookies.geo_country%22%2C%22environment%22%3Anull%2C%22site_name%22%3Anull%2C%22country%22%3Anull%2C%22language%22%3Anull%2C%22is_mobile%22%3Anull%2C%22is_customizable%22%3Anull%2C%22breadcrumb*%22%3A%22%24breadcrumbs%22%2C%22date%22%3Anull%2C%22logged_in%22%3Anull%2C%22customer_id%22%3A%22%24cookies.customer_id%22%2C%22euci%22%3A%22%24cookies.euci%22%2C%22form_name*%22%3Anull%2C%22form_error*%22%3Anull%2C%22form_field_value*%22%3Anull%2C%22dw_test_id%22%3Anull%2C%22dw_segment_id%22%3Anull%2C%22certona_recs_scheme%22%3Anull%2C%22certona_recs_count%22%3Anull%2C%22certona_recs_query%22%3Anull%2C%22session_id%22%3Anull%7D%7D%2C%7B%22event%22%3A%22cs-short-answer%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22cs-short-answer%22%2C%22attributes%22%3A%7B%22event_category%22%3A%22CS_SEARCH%22%2C%22event%22%3A%22ELEMENT%22%2C%22event_name%22%3Anull%7D%7D%2C%7B%22event%22%3A%22wishlistadd%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22wishlistadd%22%2C%22attributes%22%3A%7B%22event_name%22%3A%22ADD%20TO%20WISHLIST%22%2C%22event_category%22%3A%22%24page_type%22%2C%22product_id*%22%3A%22%22%2C%22product_model_id*%22%3A%22%22%2C%22product_name*%22%3A%22%22%2C%22product_price*%22%3A%22%22%2C%22product_price_vat*%22%3A%22%22%2C%22product_gender*%22%3A%22%22%2C%22product_category*%22%3A%22%22%2C%22event%22%3A%22ELEMENT%22%7D%7D%2C%7B%22event%22%3A%22wishlistremove%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22wishlistremove%22%2C%22attributes%22%3A%7B%22event_name%22%3A%22REMOVE%20FROM%20WISHLIST%22%2C%22event_category%22%3A%22%24page_type%22%2C%22product_id*%22%3A%22%22%2C%22product_model_id*%22%3A%22%22%2C%22product_name*%22%3A%22%22%2C%22product_price*%22%3A%22%22%2C%22product_price_vat*%22%3A%22%22%2C%22product_gender*%22%3A%22%22%2C%22product_category*%22%3A%22%22%2C%22product_quantity*%22%3A1%2C%22event%22%3A%22ELEMENT%22%7D%7D%2C%7B%22event%22%3A%22header-signup%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22header-signup%22%2C%22attributes%22%3A%7B%22event_category%22%3A%22EMAIL%20SIGNUP%22%2C%22customer_email%22%3A%22%24cookies.customer_email%22%2C%22customer_encrypted_email%22%3A%22%24cookies.customer_encrypted_email%22%2C%22signup_location%22%3A%22HEADER%22%2C%22signup_step%22%3A%22%7B0%7D%22%2C%22event%22%3A%22ELEMENT%22%2C%22event_name%22%3Anull%7D%7D%2C%7B%22event%22%3A%22video-action%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22video-action%22%2C%22attributes%22%3A%7B%22video_category%22%3Anull%2C%22video_event%22%3Anull%2C%22video_length%22%3Anull%2C%22video_name%22%3Anull%2C%22video_player%22%3Anull%2C%22video_position%22%3Anull%2C%22event%22%3A%22ELEMENT%22%2C%22event_name%22%3Anull%2C%22event_category%22%3Anull%7D%7D%2C%7B%22event%22%3A%22email-optout%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22email-optout%22%2C%22attributes%22%3A%7B%22event_category%22%3A%22EMAIL%20OPT-OUT%22%2C%22signup_location%22%3A%22OVERLAY%22%2C%22signup_step%22%3A%22%7B0%7D%22%2C%22event%22%3A%22ELEMENT%22%2C%22event_name%22%3Anull%7D%7D%2C%7B%22event%22%3A%22form-error%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22form-error%22%2C%22attributes%22%3A%7B%22event_category%22%3A%22FORM%20ERRORS%22%2C%22form_name%22%3A%22%7B0%7D%22%2C%22form_error%22%3A%22%7B1%7D%22%2C%22form_field_value%22%3A%22%7B2%7D%22%2C%22event%22%3A%22ELEMENT%22%2C%22event_name%22%3Anull%7D%7D%2C%7B%22event%22%3A%22navigation-click%22%2C%22type%22%3A%22link%22%2C%22scheme%22%3A%22navigation-click%22%2C%22attributes%22%3A%7B%22event_category%22%3A%22NAVIGATION%20CLICK%22%2C%22link_name%22%3A%22%7B0%7D%22%2C%22link_href%22%3A%22%7B1%7D%22%2C%22event%22%3A%22LINK%22%7D%7D%2C%7B%22event%22%3A%22search-suggestion%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22search-suggestion%22%2C%22attributes%22%3A%7B%22event_name%22%3A%22SEARCH%20SUGGESTION%22%2C%22event_category%22%3A%22SEARCH%22%2C%22form_field_value%22%3Anull%2C%22event%22%3A%22ELEMENT%22%7D%7D%2C%7B%22event%22%3A%22generic%22%2C%22type%22%3A%22pageview%22%2C%22scheme%22%3A%22generic%22%2C%22attributes%22%3A%7B%22page_name%22%3Anull%2C%22page_type%22%3A%22CUSTOMER%20SERVICE%22%2C%22cart_id%22%3Anull%7D%7D%2C%7B%22event%22%3A%22geo-overlay%22%2C%22type%22%3A%22link%22%2C%22scheme%22%3A%22geo-overlay%22%2C%22attributes%22%3A%7B%22event%22%3A%22ELEMENT%22%2C%22event_category%22%3A%22COUNTY%20SELECTOR%22%2C%22event_name%22%3A%22%7B0%7D%22%2C%22link_name%22%3Anull%2C%22link_href%22%3Anull%7D%7D%2C%7B%22event%22%3A%22customer-care-item%22%2C%22type%22%3A%22element%22%2C%22scheme%22%3A%22customer-care-item%22%2C%22attributes%22%3A%7B%22event%22%3A%22HELP%3ACTA%20CLICK%22%2C%22event_name%22%3Anull%2C%22event_category%22%3Anull%7D%7D%5D%2C%22tealium_library%22%3A%22https%3A%2F%2Ftags.tiqcdn.com%2Futag%2Fadidas%2Fadidasglobal%2Fprod%2Futag.js%22%2C%22tealium_sync_library%22%3A%22https%3A%2F%2Ftags.tiqcdn.com%2Futag%2Fadidas%2Fadidasglobal%2Fprod%2Futag.sync.js%22%7D%2C%22config%22%3A%7B%22replace%22%3A%5B%22filters_applied*%22%2C%22product_id%22%2C%22product_sku%22%2C%22product_name%22%2C%22**%22%5D%7D%2C%22site_name%22%3A%22Adidas%22%2C%22country%22%3A%22DE%22%2C%22language%22%3A%22en%22%2C%22profile%22%3A%22adidasglobal%22%2C%22is_customizable%22%3A%22%22%2C%22logged_in%22%3A%22%22%2C%22dw_version%22%3A%222021w8_172%22%2C%22session%22%3A%7B%7D%2C%22_MAX_DEPTH_LEVEL%22%3A3%2C%22_MAX_OBJECT_PROPS%22%3A10%2C%22events%22%3A%5B%5D%7D