How do I check my order or delivery status?
Last updated: 03.12.20
COVID-19 Update – To reduce delivery times we are using UPS in addition to DPD. To track your delivery, please use the track and trace link within your shipping email for the most up to date information on your delivery.
*In case of any delays, you will receive the most accurate expected delivery date in your Shipment Confirmation email, as well as from our order tracker once your parcel is shipped.
What happens when there’s an address mistake or the name on the door is different?
When you’ve made a small address mistake (such as a missing house number), DHL will deliver your package at a pick-up point near you. The same goes for when the name on your package doesn’t match the door nameplate. If this happens to your order, DHL will email you when and where you can pick it up. Don’t forget to bring your ID.
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TRACK YOUR ORDER STATUS
Check the status of your order via the Order Tracker page. Simply enter your order number and email address, then click 'Track Order' to open the page displaying your order details. You can find your order number in your order history or in the email we sent you to confirm the order. |
TRACK YOUR DELIVERY STATUS
Track your order by following the link in your Shipment Confirmation email. |
*In case of any delays, you will receive the most accurate expected delivery date in your Shipment Confirmation email, as well as from our order tracker once your parcel is shipped.
What happens when there’s an address mistake or the name on the door is different?
When you’ve made a small address mistake (such as a missing house number), DHL will deliver your package at a pick-up point near you. The same goes for when the name on your package doesn’t match the door nameplate. If this happens to your order, DHL will email you when and where you can pick it up. Don’t forget to bring your ID.
Where is my order?
Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.
Still can't find your answer?
ASK OUR CUSTOMER SERVICE
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| Sat - Sun | 9:00 AM to 7:00 PM |